Delivery & operations
A clear path from needs to use.
We review requirements and responsibilities before proposing a solution. Scope, schedule, costs and ongoing commitments should be clear to both parties.
- 01
Needs and requirements
We start with your workflows, users and existing systems. We review functions, integrations, security and accessibility requirements together.
- 02
Scope and agreement
We distinguish implementation and adaptations from licensing and ongoing support. Responsibilities, deliverables and costs are agreed before work begins.
- 03
Implementation and training
Configuration, any data migration and integrations form part of an agreed implementation plan. We introduce the solution to the people who will use it.
- 04
Operations and development
Support, maintenance, updates and service levels are defined in the agreement. Data export and handover are planned for the selected solution.
Questions we resolve before delivery
- Data location and the subprocessors involved
- Permissions, sign-in and integrations
- Security, accessibility and agreed service levels
- Support, training and documentation
- Licensing, setup costs and recurring fees
- Data export, responsibilities and service exit
Contact
Tell us what you need.
Want to see a system, discuss an adaptation or find a delivery partner? Share your needs and the requirements you already know, and we will work out the next step together.